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If I order something and don't like it
what can I do? |
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How can I get in touch with SSdirect? |
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Why do you want my telephone number and
email address? |
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Have you got a shop? |
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Why is a product, which is advertised
out of stock? |
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Why does it sometimes take so long to get my item? |
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How long does it take to process my return or exchange? |
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Do you have January and Summer sales? |
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If I order something and don't like it what can I
do? |
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You can return it to us for full refund within 7
working days of receipt, subject to certain conditions, please see
our full returns policy for these. |
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How can I get in touch with SSdirect? |
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Please contact us on 07914 783197 or email us at
enquiries@motorbikebits.co.uk. |
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Why do you want my telephone number and email address? |
We aks for this information so that we can contact you in case there
is a problem with your order. Very occasionally there will be
a problem with a delivery, and we need to be able to contact you to
resolve the issue. We also contact our customers through email
with news and specials offers. For example, when we have one
of our sales on the website we can contact you to make sure you get
first choice of the goods available. In addition, from time to
time, we may have offers specifically suited to you and your bike,
so by keeping your account details accurate we can let you know when
we have an offer you would be interested in.
Note : When ordering online you will receive an email
acknowledging receipt of your order. |
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Have you got a shop? |
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We do not currently have a store, however you can see us at events
around the country. See our events page for more information. |
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Why is a product, which is advertised out of stock? |
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We are very sorry if an item you would like to order is sold out or
is delayed. We always try and make sure that as much of our
range as possible is available to you at any given time.
Having good stock availability not only means happier customers but
also more sales too. Our experienced purchasing team try to
predict the exact quantity of each item to buy, however, we do
occasionally get it wrong with some items selling far better than we
expect. Fortunately many of our suppliers are UK based and
delivery times are extremely short so generally most delays will be
minimised. |
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Why does it sometimes take so long to get my item? |
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Occasionally there will be a long delay on a particular item as the
manufacturer has been busier than expected and unable to produce the
goods on time. There are also occasions where, due to an
excessive demand we have simply not ordered enough and the supplier
has also sold out. Where possible we will obtain the same item
from an alternative source, however, we are not always able to do
this. We will advise long delays and do our best to keep you
informed as and when we receive updates on delivery from supplier. |
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How long does it take to process my return or exchange? |
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We always try and process returns and exchanges as quickly as
possible, although it can take up to 21 days when we are very busy.
Over the last year we have substantially reduced the average time it
takes to process a return. We will strive to improve this
further over the next year. |
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Do you have January and Summer sales? |
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We do have occasional sales at various times of the year, as a
registered web member you will receive an email notifying you when
these start. In addition we also have a range of special
offers. |
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